5 ways AI Chatbots impact on Singapore Hospitality Industry

Since the rise of Artificial Intelligence Chatbots, the hospitality industry can boast of benefitting from the excellent services in terms of improving customer relations, bookings among other areas. AI Chatbots may come in different versions including text and voice enables virtual assistants. Hotels and online travel agencies have embraced the use of the automated customer service providers which assist guests in multiple ways. So, how exactly have these AI Chatbots impacted the Singapore hospitality industry?

  1. Manage time efficiently

Chatbots are excellent in improving customer service, however, they cannot be the only customer support in hotels since some guests require personalized service. Despite this fact, AI Chatbots are important as they help manage time by leaving the employees to deliver excellent service to present guests as they effectively respond to online queries and provide booking services through online travel agencies or the hotel’s booking engine. This way, the customer service team is not overloaded with unanswered requests and bookings.

  1. Offer booking services in the native language

One of the challenges faced by guests visiting Singapore is the language barrier. However, through the AI Chatbots, guests can now interact with the hotel in their native language and place their queries or bookings without trouble. This is enhanced by the nature of the Chatbots to translate to various languages depending on the bot features.

  1. Eases communication with guests

We all know that humans are prone to error, and we have probably been misled in one way or the other. Giving clients the wrong information about a certain service requested could lead to negative feedback on the online travel agencies review platforms, which could end badly for the customer service provider involved. To avoid such, AI Chatbots provide credible information they are looking for about a property making them reliable. Again, due to their conversational nature, Chatbots are able to pull up any information requested by the clients and they can book their preferred rooms directly from the bot.

  1. Increase guest loyalty

Due to their credibility, Chatbots are able to provide guests with valid information about hotels and properties in Singapore. Guests are able to retrieve factual information and choose the exact rooms available without any alterations of data provided. This way, clients will be able to trust the service provider for this credible virtual assistance which could lead to referrals and positive reviews of the online travel agency or the hotel all the same.

  1. Enable check-in and check-outs virtually

Traditionally, you need manually sign in to check in a hotel but with the ArtificialIntelligence,Chatbots enable guests to check in online even without the help of the customer service. While staying at a hotel, these Chatbots may also provide in-room services from the reception without having to go all the way there or making a call.

The Singapore hospitality benefits from Artificial Intelligence Chatbots more than any other industry in the country and thus the need to have the bots for hotels and online travel agencies.

5 Tips for Creating a Perfect Facebook Chatbot

Over the recent years, most businesses have embraced the use of Chatbots on both their website and social media pages, particularly Facebook messenger. Even though they are quite effective, not every Chatbot will work for your business and thus the need to customize it in regards to the nature of your business as well as your target audience. You will need to understand a few things before putting up a messenger Chatbot. Below are some of the tips you may want to consider while building a Chatbot for your Facebook business page;

  1. Define your buyer persona

One of the main reasons why businesses use Chatbots in their social media pages is to help with customer service. However, in order to build an effective and engaging bot, you will have to understand your customers, which means you will need to identify what your customers are looking for. To do this, looking at the demographics, including their location, age, gender, marital status,and interests will give you an insight into what they are interested in. This way, you will be able to come up with a buyer persona and thus help the bot address their needs and respond effectively to their queries.

  1. Define clear goals and expectations

As much as Chatbots are for customer service, they are an important part of growing your business in terms of leads generation, knowing which products or services perform better and improving those that need improvement. However, in order to get tailored results from your Chatbot, you will need to think of what your goals are and your expectation. This way, your bot will help you develop better strategies for your business.

  1. Unravel one feature at a time

Once you have set your goals and expectations, it is time to define the features to include in your messenger Chatbot to help you hit your targets. Choosing the features to include highly depend on what you want be it tracking consumer data, responding to queries, and other functions. However, it is recommended to launch one feature at a time to avoid overwhelming your audience.

  1. Consider what your competitors are doing

The key to business success is finding your unique points, what makes you stand out in the flooded market? Again, you need to look at what they are doing way better than you so you can improve and also what they might be doing badly to avoid making the same mistakes. Keeping up with your competitors will also help in always staying on the lookout for any innovative features as far as Facebook Messenger Chatbots are concerned.

  1. Choosing the right Chatbot Builder

This is one of the most important points because you will need to consider a few things before settling on a Chatbot builder for Facebook Messenger. For instance, if you are looking to create engagement, you will need a Chatbot that allows you to share media files, answer and remember frequently asked questions and maybe send notifications to your fans and followers. One of the most regarded Chatbot builders is ChatFuel for its ability to engage with consumers.

In conclusion, the developing a great Facebook Messenger Chatbot highly depends on the nature of your business, your goals and expectations, as well as you target audience. Having this in mind will help you develop a bot tailored to meet your customer’s needs.