1. What devices are eligible for the program? What do I need to bring down?

We accept Laptops, PCs (except DIYs), AiO PCs, Smartphones and Tablets.
Faulty items are accepted as well.

To get the full estimated quote,
1) Laptops must come with battery and adaptor.
2) Phones and Tablets must come together with batteries. Adaptors and cables are welcome, but not essential. For phones and tablets within a year old, the external box will also help in increasing the value of the item.

2. How does Digital Hospital arrive at the trade in value?

We have a complex formula behind to take into account factors stated in FAQ 3.

In addition, we have also researched thousands of data points and sellers in the market to arrive at our trade-in prices to ensure the competitiveness.
That being said, there are always cases of miscommunication of information from customers, human errors on our end, and the occasional need to refine our algorithms and formulas that could cause our quotation to be off the mark occasionally. We will usually have a second run-through on our quoted prices to ensure that the quotations are indeed accurate. We always welcome feedback if you feel that your device have been inaccurately assessed.

3. What are the factors that affect the value of my devices?

There are many factors that we use to determine the trade in value. We have listed some of these factors below:

For Mobile devices such as Tablets and Smartphones, factors that will affect value by a large extent:
1) External Condition – No one wants a dented or heavily worn out device.
2) Battery Condition – Smartphone and Tablets are mobile devices that not used with direct power from adaptors. Batteries for many recent thin and light tablets and phones are expensive and difficult to replace.
3) Unauthorized repairs – Devices that have been repaired by unauthorized channels can cause the device to be deficient in certain areas, such as water resistance.
4) Export units – Export units might be locked, or their OS might be localized and locked to the respective countries.
5) Screen condition – Devices with scratched screens or dead pixels will require, often costly, repair and replacement.
6) Other factors such as age, specifications, usage hours and functionality play a part as well.

For devices such as laptops & PCs, factors that will affect value by a large extent:
1) External Condition – No one wants a dented or heavily worn out device.
2) Battery Condition – Applicable for Laptops only. A laptop with built-in battery will not be useful if the battery is no longer holding charge well.
3) Keyboard language – Singapore uses US localized keyboard layouts. Keyboard layouts from other countries which does not use US layout will affect the price adversely.

TIPS: For tablets or Smartphones, there is typically a larger price depreciation after 6 months. If your purchased device is within 6 months, do remember to bring down your purchase invoice with complete box and accessories to get a higher price valuation.

4. How do I get my devices valuated? Can I do it without visiting your service centre?

YES! Just fill in the trade-in form. We will send you an estimated quotation within 24 hours! If you did not receive the quotation, please do remember to check your junk/spam folders.

5. Can I trade in a faulty device?

YES! Absolutely, as long as it is an eligible device. However, the value of faulty devices will be lower.

6. How does the Trade-in up to $1500 work?

As seen in our trade in price table, the higher possible prices of i7 7th gen is $1500.

7. Which are the devices that can fetch high values above $1000 value?

These are typically higher laptops of 5th or 6th gen or 7th gen such as MSI gaming, Asus ROG, Razer, Dell XPS, Alienware, HP Spectre, Macbook Pro 15 retina from 2014 onwards, MS Surface Pro 4, just to name a few. In fact certain models can fetch up to $2000! For each of our past campaigns, there will be a handful of models which will fetch from $1500-$2000 region!

8. Which are the android devices that can fetch up to $700?

Some of the models with good value are (Prices accurate as of 1st Aug 2017):
1) Samsung S8 – $600-$750.
2) S8+ – $650-$850.
3) S7 edge, $450-$600.
4) Sony XZ Premium $500 – $700.
5) Huawei P10 Plus – $500-$700.
You might have one of the above models (purchased at a low price on a mobile contract) which you like to trade up!

9. What happens to the data of my device after I trade in? Do you ensure that all data is fully erased?

YES! All our traded in devices will have their data fully erased by our service arm, Digital Hospital. Digital Hospital is an ISO 9001:2015 certified entity for data processing equipment and processes. It is under our ISO process to ensure that all data are fully erased and unrecoverable for all traded in devices.
We only provide data erasure for Laptops, PCs, Smartphone and tablets. For units that are recycled, the storage devices might be shredded or destroy directly instead.

10. What will you do to my traded in device?

We have several channels to for these devices. Items with no commercial value will either be recycled or donated. We are currently working with Charities such as DOT (Daughters of Tomorrow) and also with ITE to help out students who need such devices.
Items with commercial value will go through our full data erasure and refurbish cycle. These devices will eventually be sold as pre-owned items for reuse in markets such as Indonesia, Malaysia, Cambodia, Laos or Vietnam.

11. Where can I send my device do the trade in?

Our contact information can be found here: https://digitalhospital.com.sg/

12. Can I trade in multiple devices?

Yes. Absolutely!