Contact Information TIPS: *Get your laptop brand and model ready! It takes less than 2 minutes to fill in the form! First Name*Last Name*Email* Contact NumberCompany NameFor Corporate Multiple Units repair, please skip all questions from "understanding your problems onwards and DOWNLOAD our Corporate (Multiple) Repair template and attach to us.Please ensure that all supplied information are accurate as it will directly affect the generated quote.All quotations are based on the information supplied.Digital Hospital reserves the right to re-quote if the information provided are inaccurate.All Quotations are valid for 7 days unless otherwise stated. We have dropped DIY desktop repairs already. Only Branded Desktops repairs are accepted.If you are looking to upgrade or buying certain known parts, please answer "Understanding your objectives" and then directly to "General Remarks".Understanding your objectives✔ What is the BRAND of your device?*✔ What is the MODEL of your device?*✔ Which is your device type?*SelectLaptop (Apple Macbook)Laptop (Windows)AIO Desktop (Windows)AIO Desktop (Apple iMac)Desktop (Windows)Tablet (Apple ipad - iOS)Tablet (Android)Tablet (Windows)Smartphone / Phablet (Apple iphone - iOS)Smartphone / Phablet (Android)Smartphone / Phablet (Others)Others✔ Do you need an UPGRADE Service or PART Query Service?*NOYES - Pls skip questions 1-4 and input in the General Remarks✔ Is your model a Touch screen device?*NoYesUnderstanding your problems1. Is there any LIQUID SPILLAGE or ACCIDENTAL DAMAGE?*NoYES - Liquid SpillageYES - Accidental DamageYES - Both Liquid Spillage and Accidental DamageYES - Power Surge (Burning Smell)I DO NOT KNOW✔ What type of Liquid best describe the spillage?Plain WaterSoda / Sugary DrinksCoffee / TeaOthers✔ When is the Estimated Date that the Spillage occur? DD slash MM slash YYYY Facts: 90% of liquid spillage electronic boards can be saved if proper and correct processes are followed through after a spillage occurs! Actions to take during Spillage: 1) Unplug the mains, shut down the device. (Force shutdown if you have to) 2) Remove the battery as quickly (whenever possible). 3) If the device is a laptop, leave it upside down to reduce the risk of liquid reaching the motherboard. 4) Let the liquid dripped out as much as possible. 5) Dry the device with hair dryer as much as you can. 6) REFRAIN from switching on the device, the more times electricity runs through the spilled circuitry, the higher number of short circuitry events, thus decreasing the possibility of revival 7) Send the device to be cleaned ASAP! Impt: Sugary, acidic or alkali liquid accelerates corrosion, thereby decreasing chances of revival. ✔ For Accidental Damage, please describe the damage parts.✔ Please attached Picture(s) of the damage parts here: Drop files here or Select filesAccepted file types: gif, jpg, jpeg, png, Max. file size: 4 MB, Max. files: 3.Please attach picture files with gif, jpg, jpeg or png format only.2. Do you observe any smoke or burning smell?*No, I do not.Yes, I observe smoke and/or burning smell.3. Describe what happens after you press your power button?*System boots into Windows / OS NORMALLY -> Go to Qn 4System does not boot normally -> Go to 3.13.1 With beeping sounds? YES NO With Display on screen? YES NO With rebooting issues? YES NO With Bluescreen (BSOD) ? YES NO Hangs at Blinking Cursor / Folder with "!"? YES NO Hang (freeze) at Windows / Apple logo? YES NO 4. Do you have DISPLAY issues when you switch on your device?*NO - Screen is working fine. Please go to Question 5YES - Please ANSWER the next question 4.1I DO NOT KNOW4.1 What are your DISPLAY ERROR SYMPTOMS? (Choose one or many) Display screen is cracked or with black spots larger than 3mm Display is distorted / fuzzy / decolorized Display is flickering Others (Pls elaborate in General Remarks at the bottom)5. Do you experience AUTO SHUT-DOWN?*NO - Please go to the endYES - Please ANSWER the next question 5.1I DO NOT KNOW5.1 What are your AUTO SHUT-DOWN ERROR SYMPTOMS? (Choose one or many) Overheats Blue Screen (BSOD) Auto Shut-Down Intermittently Others (Pls elaborate in General Remarks at the bottom)6. Will you considering TRADING IN your device if it is not worth to repair or upgrade?*NOYESGENERAL REMARKS / UPGRADING or KNOWN SERVICE REQUEST:For Attachment of Pictures with faults or Multiple Units Repair formAccepted file types: doc, docx, pdf, txt, gif, jpg, jpeg, png, xls, xlsx, Max. file size: 4 MB.For Attachment of Pictures with faults or Multiple Units Repair formAccepted file types: doc, docx, pdf, txt, gif, jpg, jpeg, png, xls, xlsx, Max. file size: 4 MB.
