Trade in and repair quote

Contact Information
TIPS: *Get your laptop brand and model ready! It takes less than 2 minutes to fill in the form!
First Name*
Last Name*
Email*
Contact Number
- For Multiple Units repair, please skip all questions from "Understanding your problems"onwards and DOWNLOAD our Corporate (Multiple) Repair template and attach to us.
- Please ensure that all supplied information are accurate as it will directly affect the generated quote.
- All quotations are based on the information supplied.
- Digital Hospital reserves the right to re-quote if the information provided are inaccurate.
- All Quotations are valid for 7 days unless otherwise stated.
Understanding your device
✔ What is the BRAND of your device?*
✔ What is the MODEL of your device?*
✔ Which is your device type?*
✔ Is your model a Touch screen device?*
✔ When did you PURCHASE your device? (To estimate Manufacture date)
✔ What is the PROCESSOR of your device?
✔ What is the size of your Storage Memory?
✔ What is your device's the wireless connectivity?*
✔ Please rate the EXTERNAL CONDITION of your device: Grade A - D*
- A
- B
- C
- D
EXTERNAL CONDITION refers to external aesthetic condition of the unit, regardless whether the unit is operational or not.

GRADE A - No broken items | microscopic non visible scratches | No cracks or dents. | Like new condition. Comes with essential accessories wherever applicable, e.g Support Stand , Adaptor, wireless keyboard/mouse (if any), remote control etc. Support Stand
GRADE B - No broken items | Minor surface hairline scratches or dents (not more than 1mm) from normal wear and tear | No scratches on screen. | Comes with essential accessories wherever applicable, e.g Support Stand, Adaptor, wireless keyboard/mouse(if any), remote control (if any)
GRADE C - Minor breakage not affecting the physical functionality of the equipment | Significant visible scratches or dent (1-3 mm), but which do not interfere with operation | No scratches on screen | Missing essential accessories
GRADE D - Deep scratches, broken parts like missing keys, other missing pieces | Dents of more than 3mm | With any type of scratches on screen
For Monitor, AiO & TV
✔ Please rate the EXTERNAL CONDITION of your device: Grade A - D*
- A
- B
- C
- D
EXTERNAL CONDITION refers to external aesthetic condition of the unit, regardless whether the unit is operational or not.

GRADE A - No broken items | have some/no microscopic non visible scratches | No paint peel off | No cracks or dents | Device does not bend or warp | No scratches on screen | Like new condition | Comes with Original cable and charger
GRADE B - No broken items. Up to 3 minor surface hairline scratches and/or paint peel (not more than 1mm), but which do not interfere with operation | No cracks or dents dents | Device does not bend or warp | No scratches on screen | Device have been serviced by 3rd party | Does not have original cable and/or charger
GRADE C - Minor cracks with no missing pieces not affecting the physical functionality of the device | Minor bend or warp on the body of the device | Up to 5 significant visible scratches and/or dent or paint peel off (1-3 mm), but which do not interfere with operation.
GRADE D - Major cracks with missing pieces | Many deep scratches, dents or paint peel of more than 3mm, but which do not interfere with operation.
For Smartphone & Tablet
✔ Please rate the EXTERNAL CONDITION of your device: Grade A - D*
- A
- B
- C
- D
EXTERNAL CONDITION refers to external aesthetic condition of the unit, regardless whether the unit is operational or not.

GRADE A - No broken items | microscopic non visible scratches | No cracks or dents. | Like new condition | Comes with essential accessories, e.g Battery, adaptor, keyboard, mouse etc.
GRADE B - No broken items | Minor surface hairline scratches or dents (not more than 1mm) from normal wear and tear | Comes with essential accessories, e.g Battery, adaptor, keyboard (PC), mouse (PC) etc.
GRADE C - Minor breakage not affecting the physical functionality of the equipment. Significant visible scratches or dent (1-3 mm), but which do not interfere with operation | Missing essential accessories
GRADE D - Deep scratches, broken parts like missing keys, other missing pieces. Dents of more than 3mm.
For Desktop, Laptop, PC
Understanding your problems
1. Is there any LIQUID SPILLAGE or ACCIDENTAL DAMAGE?*
✔ What type of Liquid best describe the spillage?
✔ When is the Estimated Date that the Spillage occur?
DD slash MM slash YYYY
Facts: 90% of liquid spillage electronic boards can be saved if proper and correct processes are followed through after a spillage occurs!

Actions to take during Spillage:
1) Unplug the mains, shut down the device. (Force shutdown if you have to)
2) Remove the battery as quickly (whenever possible).
3) If the device is a laptop, leave it upside down to reduce the risk of liquid reaching the motherboard.
4) Let the liquid dripped out as much as possible.
5) Dry the device with hair dryer as much as you can.
6) REFRAIN from switching on the device, the more times electricity runs through the spilled circuitry, the higher number of short circuitry events, thus decreasing the possibility of revival
7) Send the device to be cleaned ASAP!
Impt: Sugary, acidic or alkali liquid accelerates corrosion, thereby decreasing chances of revival.
✔ For Accidental Damage, please describe the damage parts.
✔ Please attached Picture(s) of the damage parts here:
Drop files here or
Accepted file types: gif, jpg, jpeg, png, Max. file size: 4 MB, Max. files: 3.
Please attach picture files with gif, jpg, jpeg or png format only.
2. Do you observe any smoke or burning smell?*
3. Describe what happens after you press your power button?*
3.1 With beeping sounds?
- YES
- NO
With Display on screen?
- YES
- NO
With rebooting issues?
- YES
- NO
With Bluescreen (BSOD) ?
- YES
- NO
Hangs at Blinking Cursor / Folder with "!"?
- YES
- NO
Hang (freeze) at Windows / Apple logo?
- YES
- NO
4. Do you have DISPLAY issues when you switch on your device?*
4.1 What are your DISPLAY ERROR SYMPTOMS? (Choose one or many)
- Display screen is cracked or with black spots larger than 3mm
- Display is distorted / fuzzy / decolorized
- Display is flickering
- Others (Pls elaborate in General Remarks at the bottom)
5. Do you experience AUTO SHUT-DOWN?*
5.1 What are your AUTO SHUT-DOWN ERROR SYMPTOMS? (Choose one or many)
- Overheats
- Blue Screen (BSOD)
- Auto Shut-Down Intermittently
- Others (Pls elaborate in General Remarks at the bottom)
6. Will you considering TRADING IN your device if it is not worth to repair or upgrade?*
GENERAL REMARKS / UPGRADING or KNOWN SERVICE REQUEST:
For Attachment of Pictures with faults or Multiple Units Repair form
Accepted file types: doc, docx, pdf, txt, gif, jpg, jpeg, png, xls, xlsx, Max. file size: 4 MB.
For Attachment of Pictures with faults or Multiple Units Repair form
Accepted file types: doc, docx, pdf, txt, gif, jpg, jpeg, png, xls, xlsx, Max. file size: 4 MB.

Contact Information

Understanding your device

Understanding your problems